“Just wanted to say thank you for the very small job you did for me this week. It must be the least profitable job you have ever done but i really want to broadcast your sterling efforts far and wide.
I firmly believe that a company can be judged on the way it handles the small things. It demonstrates how much they care about their customers. If they care enough to rush through a job on which they will make nothing then I, for one, would trust them with any job because I know it will be done right and if there was a problem, it would be put right. That is everything I want from a supplier.
Rest assured that I will promote your company whenever the opportunity arises.”
John King - Minuteman Press