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Terms & Conditions

The small print

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1. General

These terms and conditions apply to all orders and supersede all others. By using this site, you expressly accept and agree to abide by all the terms and conditions contained in this statement. Do not use this site if you do not accept and agree to these terms and conditions. We may vary these terms and conditions from time to time without notice.

2. Prices

All prices quoted are in £ Sterling and are exclusive of VAT and Carriage.

3. Terms of Payment

Payment for orders shall be by credit card, unless other credit terms have been arranged. Orders are not binding on Rainbow Clothing and Embroidery Ltd until accepted by Rainbow Clothing and Embroidery Ltd. Rainbow Clothing and Embroidery Ltd may invoice parts of an order separately.

4. Changing Orders

Because we start processing orders immediately after confirmation, submitted orders are considered final.We will try to accommodate order changes or cancellation requests, but cannot guarantee our ability to complete them.

5. Delivery

All delivery times are to be treated as estimates only. No liability is accepted for any loss arising from delay or error in the delivery of goods.

6. Returns Policy

Rainbow Clothing and Embroidery Ltd will not accept responsibility for misspellings or grammatical errors or design errors from the buyer or third party via the buyer. Goods will only be accepted for return with prior agreement. Please contact customer service if you need to return any items.

7 . Carriage

Unless otherwise specified the cost of carriage is charged extra. Standard packaging is included within price unless special packaging is requested from the buyer at additional cost.

8. Passing of Property and Risk

Title to products passes from Rainbow Clothing and Embroidery Ltd to you on shipment from our facility.

9. Claims

9.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us so as to reach us within 5 days of delivery.

9.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of the contract.

9.3 Claims in respect of non-delivery must be made so as to reach us within 4 days from receipt of our invoice.

10. Liability

To the fullest extent permitted at law, neither Rainbow Clothing and Embroidery Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

11. Indemnity

The buyer shall indemnify Rainbow Clothing and Embroidery Ltd against all claims for infringements or alleged infringement of third parties\' patent copyright or other intellectual property rights, and all costs and expenses incurred in connection therewith, arising from the execution of the buyers designs, patterns or specifications.

12. Notices

Any notice given hereunder by post, fax to the recipient at his or its principal or registered office shall be deemed to have been properly served at the time when in the ordinary course of post or transmission it would reach its transmission.

13. Complaints Procedure

Should you wish to make a complaint, please do so by filling out an enquiry form found on our contacts page, alternatively contact us by telephone on 01204 364360. We endeavour to respond by e-mail or telephone within a maximum 5 working days. You may also contact us by post, our address is also listed on the contacts page.

Just a note to express my delight at the woderful vibrant and detailed logo your company was able to embroider for me for Divorce Jigsaw. It has exceeded my expectations and looks extremely professsional.

Thank you to all at Rainbow. I wouldn't hesitate to recommend you in the future.

E.M. Tait - Divorce Jigsaw